SENSAVIA

Privacy Policy

Effective Date: 10 October 2025 onwards

Welcome to SENSAVIA. Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your Personal Information when you visit our website, browse products, or place an order through our online store/checkout.

By using our website and services, you confirm that you have read and understood this Privacy Policy and consent to the processing of your Personal Information as described below.

1. ABOUT SENSAVIA (DATA CONTROLLER DETAILS)

This website is operated by:

Brand Name: SENSAVIA

Parent Company: Bluepeak Pvt Ltd

Corporate Identity Number (CIN): U46901DL2025PTC455122

Email: info@sensavia.in

Phone: +91 9716599488

Registered Address: HOUSE NO. PVT-7730, KΗ. ΝΟ. 117/10/2 GF, Burari, Delhi, North Delhi-110084, Delhi, India

For the purpose of applicable law, Bluepeak Pvt Ltd is the data controller of your personal information processed through SENSAVIA.

2. WHAT IS THIS PRIVACY POLICY?

A Privacy Policy describes how a company collects and processes personal data. It helps you understand your privacy rights and the steps taken to protect your information.

This Privacy Policy provides the legal framework governing the collection and use of personal information by SENSAVIA during your use of our website, checkout, customer support, and related services.

3. WHAT'S COVERED IN THIS PRIVACY POLICY

  • Consent
  • Purpose of Collecting Information
  • Information We Collect
  • Cookies and Tracking
  • Disclosure of Information
  • Data Retention
  • Withdrawal of Consent / Data Rights
  • Safeguarding Your Data
  • Modifications to this Privacy Policy
  • Grievance Redressal

4. CONSENT

By accessing, browsing, or purchasing from our website, you agree and acknowledge that:

  • You consent to the collection and processing of Personal Information for the purposes set out in this Privacy Policy.
  • You have the legal capacity to provide this consent.
  • Where required, SENSAVIA will request additional consent before collecting or processing certain categories of data.

5. PURPOSE OF COLLECTING INFORMATION

We collect different categories of Personal Information to provide a seamless online experience. This includes:

  • Processing your orders and delivering products
  • Confirming orders via OTP / email / SMS where applicable
  • Managing shipping, returns, replacements, and refunds
  • Providing customer support and complaint resolution
  • Sending important service updates (order status, delivery updates, verification)
  • Improving website performance and shopping experience
  • Preventing fraud, misuse, unauthorized transactions, and cyber incidents
  • Complying with applicable laws, government requests, and tax/regulatory obligations

We only collect and use Personal Information for legitimate business purposes and in compliance with applicable law.

6. INFORMATION WE COLLECT

"Personal Information" means any information that identifies you directly or indirectly. Depending on your interaction with our website, we may collect:

A) Customer Identity & Contact

  • Name
  • Mobile number
  • Email address

B) Delivery & Billing Details

  • Shipping address
  • City, state, postal code (PIN)
  • Billing details (if different)

C) Order & Shopping Activity

  • Products purchased
  • Order history
  • Return/refund requests
  • Cart activity and browsing behavior

D) Device & Technical Information

  • IP address
  • Browser type and version
  • Device identifiers
  • Website interactions (for analytics and improvement)

Payment Data:

SENSAVIA does not store complete payment card information. Payments are processed through secure third-party payment gateways. Your payment information is governed by the payment gateway's policies and security protocols.

7. COOKIES AND TRACKING

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve page speed and personalization
  • Enable smooth checkout experiences
  • Understand website traffic and product performance

You can control cookies through your browser settings. However, disabling cookies may affect your browsing and checkout experience.

If you require details about cookie use, you may contact us at info@sensavia.in.

8. DISCLOSURE OF INFORMATION

We may share your Personal Information only when necessary and only with trusted parties:

A) Logistics & Delivery Partners

To ship your order, we share:

  • Name
  • Phone
  • Address
  • Order details (products + quantity)

B) Technology & Support Providers

We may share limited data with service providers such as:

  • website hosting companies
  • SMS/email providers
  • analytics tools
  • customer support tools

These parties are obligated to keep your data confidential and secure.

C) Legal / Government Agencies

We may disclose information if required by:

  • law
  • court orders
  • regulatory authorities
  • investigation of fraud or cyber incidents

Such disclosures are done in good faith to comply with applicable laws.

9. PERSONAL DATA BREACH NOTIFICATION

We maintain reasonable technical and organizational safeguards to protect your Personal Information. However, no system is fully secure.

If a personal data breach occurs, we will take reasonable steps in accordance with law, including:

1) Notify Affected Users (if required)

We will notify you through email/SMS (where available), and the notice will include:

  • what happened
  • possible impact
  • measures taken
  • precautions you should take
  • contact details for support

2) Notify Relevant Authorities (if required)

Where legally required, we may notify competent authorities such as the Data Protection Board of India, including details of the breach and remediation actions.

10. DATA RETENTION

We retain your personal information only as long as required for:

  • fulfilling order and delivery obligations
  • customer support, disputes, refunds
  • legal, tax and regulatory compliance

Once not required, the information is securely deleted or anonymized unless retention is mandated by law.

11. WITHDRAWAL OF CONSENT / YOUR RIGHTS

You have the right to request:

  • access to your personal information
  • correction of inaccurate data
  • deletion of data (subject to legal requirements)
  • withdrawal of consent for future processing

To exercise your rights, email: info@sensavia.in

We will evaluate and process requests in accordance with applicable law. Withdrawal of consent may impact your ability to place orders or access some services.

12. SAFEGUARDING YOUR DATA

We use reasonable security practices to protect your information, including:

  • restricted access to authorized personnel only
  • secure storage controls and monitoring
  • periodic review of security measures

However, you should also protect your data by:

  • using strong passwords
  • not sharing OTPs
  • avoiding public devices for purchases

13. MODIFICATIONS TO THIS PRIVACY POLICY

This policy may be updated to:

  • comply with new laws
  • improve transparency
  • reflect changes in our operations

We may publish updates on the website with the revised effective date. Continued use of our services after updates indicates acceptance of the revised policy.

14. GRIEVANCE REDRESSAL

If you have questions, complaints, or concerns regarding privacy, data usage, or security, you may contact us:

Grievance Officer / Support Team – SENSAVIA

Email: info@sensavia.in

Phone: +91 9716599488

Registered Address: HOUSE NO. PVT-7730, KΗ. ΝΟ. 117/10/2 GF, Burari, Delhi, North Delhi-110084, Delhi, India

We aim to resolve grievances within 30 days from the date of receipt.